Shipping Policy

Last updated: 04/09/2026

At Tailgloss, we work with international suppliers and fulfillment partners to provide our customers with a wide range of products. For this reason, orders may be shipped directly from our suppliers, and delivery times may vary depending on the destination.

1. Order Processing

Once your payment has been successfully confirmed, your order will be prepared for shipment.

• Processing time: 1–3 business days.
• Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Estimated Delivery Times

Estimated delivery times are:

• Portugal & European Union: approximately 7–15 business days.
• Other countries: approximately 10–25 business days.

These delivery times are estimates and are not guaranteed. Delays may occur due to circumstances beyond our control, including customs processing, carrier delays, high order volumes, weather conditions, public holidays, or other logistical issues.

3. Order Tracking

Once your order has been shipped, you may receive a tracking number allowing you to monitor your package.

Please note that tracking information may take several days to become active or show updates after shipment. This is normal and does not necessarily indicate a problem with your order.

4. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Tailgloss is not responsible for orders that cannot be delivered due to:

• Incorrect or incomplete shipping information;
• A change of address after the order has been shipped;
• Refusal of delivery by the recipient;
• Failure to collect the package within the carrier's specified time period.

If you entered an incorrect shipping address, please contact us as soon as possible at berdiano00@gmail.com. We will do our best to assist you, but we cannot guarantee that changes can be made once an order has been processed or shipped.

5. Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at berdiano00@gmail.com with your order number.

We will review the status of your shipment and, where possible, contact the relevant carrier or fulfillment partner for further information.

6. Customs, Duties & Taxes

Depending on the destination country, your order may be subject to customs duties, taxes, or other fees imposed by local authorities.

Unless otherwise stated at checkout, any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer.

Tailgloss does not control or determine these charges and cannot predict whether they will apply to a particular order.

7. Damaged or Lost Packages

If your package arrives damaged, please take clear photographs of the package and the product and contact us at berdiano00@gmail.com as soon as possible.

If a package is confirmed as lost by the carrier, we will review the situation and work with the relevant parties to find an appropriate solution in accordance with applicable laws.

8. Contact Us

If you have any questions regarding your order or our shipping policy, please contact us:

Email: berdiano00@gmail.com
Website: tailgloss.store

Our customer support team will be happy to assist you.

Thank you for shopping with Tailgloss!